By Tieu Nha
Currently staffed with 100 employees, half working in the U.S. and the remainder in Vietnam, software firm BTM Global has a history of 10 years. Andy Huynh, the company’s founder, says that a decade ago, Vietnam’s information technology (IT) was still in its infancy. So were the industry’s human resources and their foreign language skills. Huynh then had to bring back some overseas Vietnamese to instruct local employees while sending several local staff to the U.S. for training. “It took us four or five years to have the qualified personnel,” Huynh says.
The first step that counts
Nguyen Thi Phuong Thao, CEO of DIGI-TEXX, says her company was set up in QTSC in 2003. As one of the early birds in QTSC, the company was also among the first to supply digital data services in Vietnam.
Overcoming initial difficulties, DIGI-TEXX has gradually gained significant achievements along with the development of digital data services in Vietnam thanks to its focus on corporate etiquette, ISO quality management system, personnel training to meet customer demands, and price stability. According to Thao, digital data services have recently developed strongly in Vietnam. More companies and agencies need BPO (business processing outsourcing) services to save costs and time. “Supplying BPO services for domestic and international customers over the past 10 years, DIGI-TEXX has been highly esteemed for its international standard quality, stable prices and several added values,” Thao said. “This success comes from our establishment of a global network, professional staff that understands cultures and languages of customers and various marketing channels.”
Andy Huynh says BTM Global has carried out many programs to seek new talents and retain old ones. In addition, the company has managed to compete with its rivals in Asia and work faster and more effectively to adapt to the current economic conditions of Vietnam and the U.S. “It takes time to have excellent people. Besides, the focus on specific retail segments has allowed us to earn profits every year,” Huynh says.
Opportunities amidst crisis
Andy Huynh says that even in economic crises, opportunities could be found because companies always need technological solutions. “The IT world has changed year after year, from policies to regulations and technology. So, our operation network has to change,” says Huynh. “The market has ups and downs. At present, multinationals should be thriftier and more effective. For instance, customers need to handle inventory and need a process to handle it more effectively, that means he or she needs our solutions to save millions of dollars.”
To take advantage of these opportunities, BTM Global continues to improve its human resources. “Vietnamese staff can now work directly with customers,” Andy Huynh says. “We have set up a process to develop our staff so that they can generate more profits to the company.”
Nguyen Thi Phuong Thao had the same idea, saying that companies and organizations are more interested in advanced technology and outsourcing services to save costs. Her company has expanded business to the U.S., Japan, Israel and Southeast Asian nations. DIGI-TEXX is going to increase its staff to 500 with annual growth of 30-50% aside from investment in infrastructure, advanced equipment, space and training.
Lam Nguyen Hai Long, deputy CEO of QTSC, says there are many requirements for a company to have good start-ups and sustainable business performance. QTSC has strongly assisted new businesses through incentives such as infrastructure expenses and direct promotions. “BTM, DIGI-TEXX, Infonam, GHP, Larion and other businesses operating in QTSC can contact our corporate team to seek support in new markets, technology transfer, intellectual property, new customers, IT events, business matching events or IT promotion programs to seek ways to thrive in the current context,” he says.
Đăng ký: VietNam News
