German-owned DIGI-TEXX Vietnam Ltd. has won the confidence of customers in the world, including those in Europe, relying on its well-trained information technology (IT) staff in Vietnam and reasonable prices.
Quality is the best policy
In other words, the quality of Business Process Outsourcing (BPO) service at DIGI-TEXX proves its own development of talents and supporting software. The company has focused on human resource training, from behaviors to languages, etiquette and skills.
Nguyen Thi Phuong Thao, CEO of DIGI-TEXX Vietnam Ltd., said, “Starting with basic data entry services to satisfy the demand of the European market, we now expand the service portfolio to deliver diverse solutions. Advanced BPO and document digitalization services on a large scale are now DIGI-TEXX’s strengths.”
With its 11 years of experience at its disposal, DIGI-TEXX is one of the leading BPO service suppliers in Vietnam, offering service supplying systems in line with ISO/IEC 27001:2005 and quality management systems in line with ISO 9001:2008.
11 years of no price increase
“Quality aside, we are good at cost management,” Thao said. “We have been able to put a cap on service prices. Increasing production scale to decrease management costs, boosting technology transfers from foreign experts to Vietnamese staff and enhancing supporting software for automation to increase productivity are a few examples. If a BPO action on document processing is shortened by five seconds, productivity in general can increase by 10%. This is our competitive advantage.”
Hinging upon quality, the company gained the Sao Khue award for outstanding BPO service from 2008 to 2013. DIGI-TEXX’s BPO service was also picked as the four-star service by the judging panel.
In addition, DIGI-TEXX has received a host of awards and certificates of merit from the Ministry of Information and Communications, the HCMC People’s Committee and associations. Most recently, it was honored as the Top Enterprise of the Year 2013 in the category “Outstanding product and service suppliers” by Quang Trung Software City Development Corp.
More added values for customers
As a member of the BPO Association in Vietnam, since early 2012, DIGI-TEXX has worked with many enterprises coming to seek collaboration opportunities. The company has set up a team whose members are influent in native languages and tasked with implementing projects for the customers. The company has applied the similar policy for the European market, including German-speaking partners in Germany, Austria and Switzerland.
In addition to native language assistance, DIGI-TEXX pledges free-of-charge project tests. Costs are incurred only when a project is actually kicked off.
In Vietnam, DIGI-TEXX is one of the leading companies in document digitalization with comprehensive digitalized solutions. Through investment in high-performance scanners and intelligent image processing, DIGI-TEXX is confident to offer neat digitalization solutions in the shortest period of time and at the lowest cost possible.
DIGI-TEXX has launched DIGI-SOFT – the Document Digitizing Platform that specializes in data entry and data processing with automatic and manual processes. Ensuring data accuracy at low cost and with high security, it helps convert data with complex structures and formats into digital formats.
In addition to meeting demands of customers through high-quality services and competitive prices, DIGI-TEXX has continuously improved its international integration through languages, etiquette and behavioral development for customers from various countries.
Đăng ký: VietNam News