Đăng ký: VietNam News
“National technical regulations on quality of service for broadband Internet access fixed ground” (QCVN 34: 2014 / BTTTT) had been issued by Ministry of Information and Communication on regulating businesses must complete to overcome lost Internet connection for fixed ground within 36 hours in urban areas, and 72 hours in town, village (target is 90%). Photo illustration For the index of service setting time, the regulation specified available cases for subscribed lines, businesses must ensure 90% of the contract setting service time in 5 days. In case, there is no line, enterprises must set up the service within 12 days (for urban areas and towns) and 20 days (for towns, and villages). Businesses can sign service providing contracts; they must have announcement documents to customers for the refusal of the signing contract, and stating the reasons why they refuse within 3 days from the time of receipt of the service providing request. In addition, businesses provide services must have response documents to 100% of complaint customers within 2 working days from the date of receipt of the complaint; customer support service providing time via phone is 24/24 hours, customer ratio successfully connected to the telephone operators within 60 seconds at least 80% … It will take effect on April 1, 2015, “National technical regulations on quality of service, broadband internet access fixed ground” will replace “national technical standards for the quality of ADSL internet access services, “issued in 2011. Adjustment range of QCVN 34: 2014 / BTTTT is the service for cable internet access, xDSL Internet and TV internet access. |
